Privacy Policy


Last updated: 21 August 2026

Prestigious Homeware Pty Ltd (ABN 81 627 749 848), trading as Tailsy ("Tailsy", "we", "us" or "our"), operates this store and website, including its related information, content, features, products and services (the "Services").

For the purposes of applicable privacy laws, Prestigious Homeware Pty Ltd is responsible for the personal information described in this Privacy Policy.

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.


1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect or process:

  • Contact details — such as your name, billing address, shipping address, phone number and email address.
  • Payment and transaction information — such as your payment method, payment confirmation and transaction details. Payment card information is processed by our payment providers. We do not store full payment card numbers.
  • Account information — such as your username, password, preferences and settings, where you create an account.
  • Shopping and transaction information — such as products you view, add to your cart or wishlist, purchase, return or cancel, and your order history.
  • Communications with us — such as customer service enquiries, reviews, feedback and other correspondence.
  • Device and technical information — such as device type, browser, network information, IP address and other online identifiers.
  • Usage information — such as how and when you interact with and navigate the Services.
  • Marketing and advertising information — such as your marketing preferences and information about your interactions with our advertisements and marketing communications.

 

2. Where We Collect Personal Information From

We may collect personal information:

  • Directly from you when you create an account, place an order, subscribe to marketing, contact us or otherwise provide information.

  • Automatically from your device when you use the Services, including through cookies, pixels and similar technologies.

  • From service providers that collect or process personal information on our behalf.

  • From business partners and other third parties, including payment providers, advertising platforms, analytics providers and social media platforms.


3. How We Use Your Personal Information

We use personal information where reasonably necessary to operate our business and provide the Services, including to:

  • process and fulfil orders;
  • arrange delivery;
  • process payments;
  • provide customer support;
  • manage returns, refunds and exchanges;
  • communicate with you about your orders and purchases;
  • manage customer accounts;
  • respond to enquiries and requests;
  • prevent fraud and protect the security of our Services;
  • maintain and improve our website and Services;
  • understand how customers use our Services;
  • send marketing communications where permitted by law;
  • personalise advertising and marketing where permitted by law;
  • maintain business and financial records;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend our legal rights.


4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify, which provides our ecommerce platform and related services.
  • Our fulfilment providers in Australia and China, which receive information necessary to pack and dispatch applicable orders, including your name, shipping address, phone number and order details. The fulfilment location used for an order depends on where the relevant product is held in inventory.
  • Carriers and delivery providers, which receive relevant contact and delivery information to deliver orders and investigate delivery issues.
  • Payment providers, to process payments and assist with fraud prevention, refunds, chargebacks and disputes.
  • Service providers, including providers of IT, hosting, cloud storage, analytics, customer support, communications and other business services.
  • Marketing, advertising and analytics partners, where permitted by law and subject to applicable consent and opt-out requirements.
  • Professional advisers, such as accountants, insurers and legal advisers where reasonably necessary.
  • Government agencies, regulators, courts and other parties where required or permitted by law.
  • Parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of all or part of our business.
  • Other parties at your direction or with your consent.


Sale, Sharing and Targeted Advertising

We do not sell personal information for money.

Some privacy laws may define terms such as "sale", "sharing" or "targeted advertising" broadly. Certain disclosures or uses of information involving advertising, analytics, cookies, pixels or similar technologies may fall within those definitions even where no money is exchanged for your personal information.

Where applicable law gives you a right to opt out of a particular activity, we will provide an appropriate method for you to exercise that right.


5. International Data Transfers

Tailsy is based in Australia and sells and delivers products within Australia only.

Depending on where a product is held in inventory, your order may be fulfilled from Australia or China. Where an order is fulfilled from China, we may provide our fulfilment provider and relevant logistics providers with information necessary to process and deliver your order, including your name, shipping address, phone number and order details.

In addition, some of the third-party service providers we use to operate our website and business may store or process personal information outside Australia. These providers may include Shopify, payment providers, technology providers, analytics providers, customer support platforms and other service providers.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to handle personal information in accordance with applicable Australian privacy laws.

The countries in which personal information may be stored or processed can vary depending on the service providers we use.


6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

  • operate and secure our website and checkout;
  • remember your preferences;
  • understand how customers use the Services;
  • measure website and advertising performance; and
  • provide personalised advertising where permitted.

Where required by law, we obtain consent before using non-essential cookies, pixels or similar technologies.

Where available, you may change your preferences through the cookie or privacy settings provided on our website.

You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.


7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, promotions, offers and other Tailsy news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, including order confirmations, shipping notifications, product safety or recall notices, or responses to customer service enquiries.


8. Third-Party Websites and Services

Our Services may contain links to websites or services operated by third parties.

We do not control those third parties and are not responsible for their privacy, security or other practices. We encourage you to review their privacy policies before providing personal information.

The inclusion of a third-party link does not necessarily imply endorsement of that third party.


9. Children's Privacy

Our Services are intended for adult customers and purchasers.

We do not knowingly solicit or intentionally collect personal information from children.

If we become aware that we have collected personal information from a child in circumstances where parental or guardian consent is required under applicable law, we will take appropriate steps to address the situation and delete the information where appropriate.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us.


10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive information to us through unsecured communication channels.

Where required by applicable law, we will notify affected individuals and relevant regulators of qualifying data breaches.


11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Generally:

  • Order and transaction records may be retained for at least seven years where required for Australian tax and business record-keeping purposes.
  • Account information may be retained while your account remains active and for a reasonable period afterwards.
  • Marketing information and preferences are retained while relevant to our marketing relationship. If you unsubscribe, we may retain sufficient information to ensure your preference continues to be honoured.
  • Customer service correspondence is retained for as long as reasonably necessary to resolve the matter and manage subsequent disputes or legal obligations.
  • Fraud, chargeback and dispute information may be retained for as long as reasonably necessary to protect our business, customers and legal rights.

We may retain information for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.


12. Your Rights and Choices

Under Australian privacy law, you may have rights concerning your personal information, including:

  • Access — requesting information about the personal information we hold about you.
  • Correction — asking us to correct inaccurate or incomplete information.
  • Deletion — asking us to delete certain personal information where applicable.
  • Marketing opt-out — unsubscribing from direct marketing communications.
  • Withdrawal of consent — withdrawing consent where processing is based on your consent.
  • Complaint — making a complaint about how we handle your personal information.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right or make a privacy request, contact us at hi@tailsy.com.au.

We may need to verify your identity before completing a request.

We will respond within the timeframe required by applicable law.

 

13. Australian Privacy Rights and Complaints

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, you may request access to or correction of personal information we hold about you.

If you believe we have breached your privacy rights, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Nothing in this Privacy Policy limits any privacy right or remedy available to you under Australian law.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, or legal and regulatory requirements.

When we update this policy, we will revise the "Last updated" date above and provide additional notice where required by applicable law.

 

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or wish to make a privacy complaint, please contact:

Prestigious Homeware Pty Ltd
trading as Tailsy
ABN 81 627 749 848

Eight Mile Plains, QLD 4113
Australia

Email: hi@tailsy.com.au

For the purposes of applicable privacy laws, Prestigious Homeware Pty Ltd is responsible for the personal information described in this Privacy Policy.